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Frequently Asked Questions


What is the timeframe for passing all of my exams for certification?

Most CCO certification programs require successful completion of both written and corresponding practical exams (if applicable), to be completed within 12 months of each other (but can be taken in any order).

Candidates who do not take and pass all exams within the 12-month timeframe will be required to start the certification process again from the beginning. However, any tests passed within the previous 12 months will still count towards certification. For example, if a candidate passes the Written Core Exam in January 2018 and the Practical Exam in June 2018 but has not passed the corresponding written specialty by January 2019, then the candidate would need to retake the Written Core exam, but the Practical exam would be good until June 2019. Because of the number and intensity of the Lift Director Certification exams, candidates are permitted 24-months to pass the required exams to earn certification

How much do exams cost?

It depends on the exam, as shown on this Exam Fees page. A list of fees can also be found on each certification program’s web page under “How Do I Test?” and on each Candidate Application Form.

How far ahead can I apply to take a test?

For paper/pencil test administrations, candidate applications must be received by NCCCO no later than two weeks prior to the test date. Any candidate application received within two weeks of the test date is subject to a $50 late fee. However, there is an absolute cut-off date of four business days prior to the test, after which no applications can be processed. Deadlines are significantly shorter for computer-based testing, however candidates must submit their applications no later than five business days prior to the preferred exam date. More information on CBT, including policies specific to computer testing, can be found in the CBT FAQs.

What is the exam rescheduling policy?

If you are unable to sit for a paper/pencil exam administration, notification in writing must be received by NCCCO’s Testing Services Department no later than seven (7) business days prior to the exam date. You have up to one year to reschedule your exam, at which time a $25 fee will be due. If you do not reschedule within 12 months, all exam fees will be forfeited. If you decide you no longer wish to take the test, no refunds will be granted. See the CBT FAQ for information on rescheduling CBT exams.

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