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Service Truck Crane Operator

How Do I Test? Written Exam


Service Truck Crane Operator (STC) written exams may be taken as paper/pencil tests (PPT) at any approved NCCCO written exam test site. The sections below provide instructions on how to apply the STC written exam.

Candidates Requesting Testing Accommodations

Arrangements for persons with disabilities will be provided upon request, in conformance with the Americans with Disabilities Act (ADA).

Professional documentation in support of a request for accommodation must be submitted to NCCCO no later than four weeks prior to the scheduled test date. Please read the policy and obtain the testing accommodations request forms or contact CCO for further information.

Applying for the Service Truck Operator Written Exam

Candidates desiring to sit for the written exam should visit the Test Dates and Locations page to see a schedule of upcoming exams and then submit a completed Candidate Application form with the appropriate documentation to NCCCO’s testing partner IAI. Applications are due two weeks prior to the scheduled examination date. See examples of application deadlines. Information about the specific locations of the Test Sites will be available approximately four weeks prior to the examination. Candidates eligible to sit for the examination will receive an admission letter approximately one week before the scheduled test administration date.

Submission of Application

To apply for the written exam, use the Service Truck Operator Candidate Application. The Candidate Application with the appropriate fees, as well as any correspondence and requests for information concerning the administration of NCCCO examinations, should be sent to:

International Assessment Institute
Attention: NCCCO Testing
1960 Bayshore Blvd.
Dunedin, Florida 34698
Phone: 727-449-8525
Fax: 727-461-2746

Contact the Test Site Coordinator to confirm whether the application should be sent to the Test Site Coordinator or directly to IAI. Check your application to ensure that all information provided is accurate and complete. In addition to your completed application, make sure that you have enclosed the appropriate fees.

Candidates may also submit applications and payment at:

Follow the directions carefully when filling in the required information. Incomplete applications, incorrect payment, and/or inaccurate documentation will delay the process­ing and incur additional fees. This could result in NOT being able to sit for the examination(s).


Please note that all deadlines are UPON RECEIPT deadlines and that Candidates and Test Site Coordinators are solely responsible for making sure that complete and accurate applications reach International Assessment Institute by the stated deadline.

Examination Fees

The appropriate Written Exam fees must be enclosed with the Candidate Application. Checks, money orders, or credit cards (VISA, MasterCard, or American Express) may also be used. Do not send cash. Please do not staple the check or money order to the application form, but do include payment in the envelope with all the other application materials.

All returned checks will be subject to a $30 fee.

Written Exam/Retest Fees:

  • Service Truck Crane Operator Written Exam: 165

Other Fees:

An additional $50 late fee will be charged if the application is late.

An additional $25 will be charged if a candidate:

An additional $30 fee will be charged if:

  • An application form is incomplete
  • Full payment is not received or a check is returned
  • A credit card cannot be processed for any reason
  • A candidate wants to add to (or change) the exams he/she plans to take after scheduling has been completed (in addition to the exam fee)

All application materials must be received at International Assessment Institute’s office according to the sample test deadlines shown below.

Applications received after the main application dead­line—but at least four business days prior to the exam administration date—can be accepted for an additional $50 late fee. For example, for a test administration on a Saturday, late applications that arrive at IAI’s testing office by 5 p.m. (ET) on the Monday evening prior to the test will be accepted.

Candidate applications that arrive after that time cannot be accepted. Walk-in candidates cannot be accepted under any circumstances.

Rescheduling, Cancellations, and Withdrawls

Should a candidate be unable to sit for the examination, International Assessment Institute must receive notification in writing no later than seven business days prior to the examination date. Candidate fees will be held up to one year. When the candidate reschedules, he/she will need to pay an additional $25 rescheduling fee.

Candidates who wish to reschedule their NCCCO Written Examination(s) must notify International Assessment Institute and submit the necessary documentation and fees to International Assessment Institute by the deadline for the rescheduled test date.

Candidates withdrawing or canceling after the deadline or not sitting for the examination will forfeit all application fees and will NOT receive a refund.

Emergency Cancellations or Withdrawals

ONLY the following situations will be accepted as grounds for emergency cancellations or withdrawals:

  • Called to work — supporting documentation required: letter from employer
  • Candidate illness — supporting documentation required: doctor’s note
  • Family death — supporting documentation required: death certificate or obituary notice

Requests for medical and personal emergency withdraw­als are handled by International Assessment Institute upon submission of a letter describing the situation. Full name, address, and social security number must be included along with the scheduled test date, site number, and supporting documentation indicated above.

International Assessment Institute MUST receive written notification within seven business days after the sched­uled examination date or all application fees will be forfeited. Candidates will, however, be allowed to resched­ule for a future examination administration.

Candidates will NOT receive a refund if they decide they no longer wish to take the test.

Test Administration Schedule for PPT Exams

Paper/pencil NCCCO written certification examinations are available for administration on demand with at least four weeks' notice.

Application Deadlines

Tests can be administered at any time as long as the application deadlines are adhered to. Sample deadlines shown are for a test date of January 29.

Admission Letters

For paper/pencil exams, approximately one week before the scheduled test date, registered and eligible candidates approved to take NCCCO Written Examinations will receive an admission letter by mail. The admission let­ter contains information regarding the test center address, the reporting time, the examination(s) the candidate is registered for, and the materials the candidate needs to bring on the day of the test administration. This admission letter should be presented at the Test Site to gain admittance to the examination.

Identification at the Test Site

Candidates must bring valid photo identification to the test site on the day of the test administration. Candidates will be required to sign the test site roster upon entry to the testing area.

Acceptable forms of photo identification for paper/pencil tests are a current:

  • Passport
  • Government–issued driver’s license
  • Military identification card
  • U.S. government-issued alien registration card
  • Work identification

NOTE: Candidates without appropriate identification documents will NOT be admitted to take the NCCCO Written Examination(s) and all fees wil be forfeited.

Materials to Bring to the Test Site

Each candidate must bring the following items to the test site:

• Photo identification
• Admission letter for the specific test date (recommended)
• Two sharpened #2 pencils (to complete the examination answer sheet)
• A good eraser

NOTE: No books, scratch paper, calculators, reference materials, beepers, cellular phones, or other personal items will be allowed in the examination room. A basic four-function calculator, which candidates will be allowed to keep, will be provided for use on the Specialty exams only.

Score Reporting

NCCCO Written Examinations are electronically scored by International Assessment Institute. For this reason, it is important to complete the answer sheet according to the instructions provided by the Chief Examiner on the day of the exam. Candidates will receive credit only for answers recorded on the scannable answer sheet. Answers marked in the test booklet(s) will NOT be counted toward a candidate’s score.

All candidates will receive a score report of their performance. Examination results are mailed to candidates approximately 12 business days after the examination administration.


Test Security

For the purpose of test security, candidates who sit for NCCCO examination(s) acknowledge that they understand the following:

  • This examination is the exclusive property of NCCCO.
  • This examination and the questions contained therein are protected by federal copyright law.
  • No part of the examination(s) may be copied or reproduced in part or whole by any means whatsoever, including memorization.
  • Theft or attempted theft of an examination booklet or any of its pages is punishable as a felony.
  • Candidate participation in any irregularity occurring during the examination, such as giving or obtaining unauthorized information or aid, as evidenced by observation or subsequent statistical analysis, may be sufficient cause to terminate participation, invalidate the results of the examination, or other appropriate remedy.
  • Candidates verify that they have successfully met the physical/medical requirements and are eligible to take this examination. If at any time it is confirmed that a candidate has not met all the requirements, the candidate will no longer be eligible for certification.
  • A candidate’s signature on the answer sheet for the administration of the examination confirms that the candidate has read and understands the above statements.

Candidate Question Comment Forms

Candidates can comment on the examination(s) as a whole or on specific items within an examination by writing their comments on the Candidate Question Comment Form. These comments should be accompanied by the candidate’s name (which is optional), the specific examination and question referred to, the site code, and the test date. Examination comments are reviewed by NCCCO content experts on a regular basis.

NOTE: Only comments completed on the Candidate Question Comment Form at the test site will be considered for review.


Test Scoring

NCCCO Written Examinations are criterion-referenced examinations; i.e., the passing score is set beforehand, and candidate performance on the examination is not compared to the performance of others taking the examination. In a criterion-referenced examination, a candidate must obtain a score equal to or higher than a predetermined passing score to pass the test. The passing scores represent absolute standards and are determined by panels of NCCCO content experts using a psychometrically accepted standard-setting methodology.

In reporting the examination results to candidates, statistical procedures are used to convert raw scores (i.e., the number of test questions answered correctly) to scaled scores, which are equivalent for all administrations of the examination(s). The scaled score is not a number-answered-correctly score.

Candidate results are reported as a scaled score, with a score of 70 representing the minimum passing score for this test.

Candidate scores cannot be given over the telephone.

Hand Score Requests

Candidates not passing exam(s) may request from International Assessment Institute a hand scoring of their answer sheets, provided the request is made in writing within three months of the test date. Requests must be accompanied by a processing fee of $25 for one failed test score or $50 for two or more failed test scores per test administration.

Requests should be mailed to:

International Assessment Institute
Attention: CCO Testing

1960 Bayshore Blvd.
Dunedin, Florida 34698
Phone: (727) 449-8525
Fax (727) 461-2746

In the event that the hand scoring of a failing candidate’s answer sheet results in a passing score, the fee(s) will be refunded in full.

Retaking the Examination(s)

Candidates who fail the written examination may retake the exam. Candidates will need to reapply and pay all corresponding fees.

Information Release Policy

NCCCO releases information pertaining to individuals who have successfully passed one or more NCCCO examinations according to its Information Release Policy